Frequently Asked Questions

How is this possible/How does it work? (e.g. how can we run OpenOffice, Firefox, Chrome, Flash etc. on an iPad, iPhone or Android devices?)

Our app uses the power of “Cloud Computing”. When you get our app, you also get your own virtual computer running in our secure hosting facility. Its just like having an extra PC inside your phone or iPad that you can use to browse the Web, edit office docs, etc. We've adapted the touchscreen interface on your smartphone/tablet to work with Chrome so you can browse using tabs, bookmarks, remembered passwords, the Chrome Web Store, Office Suite and all the apps in AlwaysOnPC.

Is it secure?

Yes! In fact, it's probably a lot more secure than software or browsers that run “natively” on your iPad, iPhone or Android phone or tablet. All connections are 1024 bit RSA encrypted between the app and the server where the virtual computer and applications such as Office, Chrome and Firefox are running. No documents, browsing history, cache of pages or content, bookmarks, or passwords are ever stored on your device (except optionally if you select “remember password” for your account login). See below for how Broswer-sync and remembered passwords makes it even more secure...

What's the “browser sync” feature and what's so great about it?

If you're like a lot of people, you Bookmark the web pages you visit to make it easier to find the next time you are browsing. Having these bookmarks available on your mobile device would be really useful right? (Especially since typing on a phone or touchscreen can be tiresome!) Well now you can. But wait, there's more: Browsers also can remember other things like what tabs are open, your browsing history (to find stuff you forgot to bookmark ;-), even your passwords. Google's Chrome browser lets you “synchronize” all those settings and data when you use Chrome on different computers. The result: You can browse more and type less. Even better, if you opt to use the “Remember Password” feature, you never have to type your password on your touchscreen, and all those passwords are stored securely in our hosting center – not on your device!

What is the Google Web Store?

The Google Web Store is a marketplace where you can find web apps that run inside the Chrome Browser – similar to the Appstore or Android Market.

How can I access my files and documents on AlwaysOnPC? 

Here are just a few ways to access your files to/from AlwaysOnPC:

  1. Upload/download directly from your PC/Mac using our free software-Click here to get it

  2. Use Dropbox (Launch Dropbox, login and your files are sync’ed!)

  3. Access other online storage websites
  4. Open email attachments

Can I store files on AlwaysOnPC? 

Absolutely! Each AlwaysOnPC account includes secure, private 2GB disk for uploading files you want to be able to access anywhere.

How do I upload the files I want use with AlwaysOnPC? 

From the PC/Mac you want to load files, open your browser and go to this website and click the login button (at the top of this page on the main navigation bar), and sign in with your email username and password. Click Connect. The system will then launch AlwaysOnPC PC/Mac software and once you login your AlwaysOnPC screen will appear. (Note- the AlwaysOnPC PC/Mac software will install on your desktop so you can skip the website login step next time you use it). On the upper left corner of your AlwaysOnPC screen is a menu button for File Upload. Select that and simply drag files back and forth to upload/download.  Click here to see a video demo.

Can I access my AlwaysOnPC account from any computer?

Yes you can. Any Java enabled PC - running Windows, Mac or Linux OS - can download/install and run the AlwaysOnPC VNC client. You can even use AlwaysOnPC from shared internet access computers and be certain your custom online PC with all your applications and files is there, secure, anytime. Once you have the client installed on your computer there is no need to log in to our website everytime. You can run the Java applet to start AlwaysOnPC by clicking on the icon.

If I edit a file on AlwaysOnPC can I access the updated files from my home or office computer? 

Yes. If you’re using Dropbox, wait for files to sync before closing AlwaysOnPC. If using up/download, use the PC based AlwaysOnPC client software and then selecting the File Transfer button you can download copies of any file to access the latest version you haved saved online, even if modified and saved from your iPhone.